• The signing of the Booking Form or receipt of cheque for deposit by the party leader confirms the acceptance of the terms and conditions set out and shall be binding on the person(s) booking and intending to occupy the premises (or any subsequent amendments to this list).
• No all male parties or parties of guests who are all under the age of 21 will be accepted. 
• No pets accepted. 
• For the comfort of guests, smoking is not allowed in the villa, however smoking is permitted on the patio area. Please use ashtrays provided.
• To ensure comfort, security and peace of mind our homes are registered with the State Authorities and are in full compliance with all relevant legislation.

General

• Stays of 3 weeks or more entitles discount of 10%
• Stays of 5 nights or less will incur an additional cleaning fee of £55 / $95.
• Midweek bookings may incur a 10% surcharge. 
• The villa is available for occupation from 4.00pm hours, local time. 
• Departure time is 10.00am unless otherwise agreed with the management company.
• Vacating after 10.00am may incur a charge equivalent to one days accommodation cost unless previously agreed with the owner or management company.
• All patio doors are fitted with a child alarm, while fire alarms are situated around the entire villa. Any tampering of these alarms will result in a deduction of $50 from your security bond.
• The Villa alarm is monitored 24hrs per day by ADT, if the alarm is triggered a call automatically goes to the Sheriffs office who will attend at the premises. If the alarm is triggered by mistake the callout will be cancelled provided the correct code is entered quickly following the activation of the alarm. If the callout is not cancelled in this way you will be liable for any callout costs charged by either ADT or the Sherriffs office.
• All local telephone calls are free. All other outgoing calls are charged as taken.
• All bed linen and towels are provided for your needs.

Payment details

• Together with your completed booking form, a non- refundable deposit of £100/$175 per week is due within 7 days of your provisional booking.  
• On receipt of your deposit we will bank your cheque and wait for clearance, following which we will send out a receipt and confirmation of booking.
• Payment of the balance is due in full 8 weeks prior to your departure date. On receipt, banking and clearance of your parties’ final payment, an Arrival Pack will be forwarded to you. 
• All cheques to be made payable to Lesley & Mark Stafford.

Security/Breakages Bond

• We require a refundable security breakage deposit of £200/$350 to be paid with your final payment.

• This deposit of £200/$350 will be repaid to your party by cheque, within 30 days of your departure, providing the local management have reported no breakages and you have returned the key as requested. We check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc.

• The villa  front door key must be left in its security box each time you leave the property. The loss of the door key will result in a charge of $250 from your security deposit.

• You will be provided with 1 key for the villa. In the situation that you lock yourself out, you are to phone our management company immediately, and they will allow you re-entry into the house. Unfortunately you will incur a small charge for their service depending on the call out time ($25 in office hours, $100 out of office hours). 
• The client is held responsible for any damage or breakages that may be caused to the property its contents and also for any items in the inventory during your stay. All damage and faults caused or found at the home must be reported to our management company at the earliest opportunity.
• We retain the right to retain the security deposit (either in part or full) to cover breakages, damage or non-return of the key. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.
• We reserve the right to pursue a quest for recompense for any and all damages caused which may exceed the value of the security deposit within 14 days of being served notice of this.
• Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Spoiling and contaminating food left uncovered can attract insects very quickly. Any added costs for pest control services incurred from lack of care in this may be passed to you.

Safety and Security

• Due to State Fire Regulations under no circumstances may more than the maximum number of persons identified on the Booking Form occupy the property.
• The swimming pool is used entirely at the guest’s own risk.  
• No diving is allowed and children must be supervised at ALL TIMES whilst in the pool area.
• Glass is NOT permitted in the pool area. Please use the plastic items provided.  

Liability

• The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool, spa and villa. 
• It is your responsibility to ensure that children are always supervised properly in and around the pool and inside the villa.

Complaints or Dissatisfaction

• In the unlikely event of a complaint during your stay (relating to our villa) please contact the Management Company immediately. 

• If the matter cannot be resolved, you should contact the owner, in writing, within 14 days of the end of the rental period. 

• If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.

Cancellation by Customers

• In the event of your party needing to cancel, the following conditions will apply.

If you wish to discuss any of these terms and conditions, please telephone 01922 475545.

www.FloridaVillaCasaSoleado.com

Contact Details   Tel:  +44(0)1922 475545     Email:  info@FloridaVillaCasaSoleado.com